Question 1

WHICH MASSAGE SHOULD I PICK?

Accepted Answer

We use the massage that you choose as a launching point, it more or less tells us what you think you have going on. Depending on what your body needs, we will specifically tailor the massage as we work and get to know each other. 
 
Massage services are consistently priced so you can choose the first massage that best suits you.

Question 2

HOW LONG IS A MASSAGE?

Accepted Answer

Massages range from 60–120 minutes, you’ll have an opportunity to choose the duration when booking an appointment.(javascript:void(0))

When we say a massage is 60 minutes, the massage will be at least 60 minutes.

The only time a massage may be less than what was scheduled is if a client happens to arrive late to their appointment.

Question 3

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

Life happens and emergencies come up...We completely understand:

To avoid the $75 a cancellation fee, we require a 24-hour notice to avoid a cancellation fee.

No shows will be charged at the full price for the missed appointment and will be charged to your card on file. 
 
In the event of inclement weather, such as heavy snow, we still require a 24-hour notice to avoid a cancellation charge.

Question 4

DO I NEED TO ARRIVE EARLY?

Accepted Answer

Yes: New clients should arrive 10 minutes early to complete intake paperwork; established clients are required to arrive 5 minutes prior to their appointment time.

Question 5

WHAT PAYMENTS DO YOU ACCEPT?

Accepted Answer

We accept cash, Apple Pay, FSA/HSA cards, and all major credit cards.

Question 6

DO YOU ACCEPT INSURANCE?

Accepted Answer

No, we do not accept insurance. However, we are able to provide you a receipt and appropriate documentation that you can file with your insurance company to seek reimbursement.

Question 7

IS PARKING AVAILABLE?

Accepted Answer

Yes: For easiest access you should pull to the back of the building and use the ground level entrance. Handicap parking is available.

Question 8

CAN A MINOR RECEIVE TREATMENT?

Accepted Answer

Yes, however, all clients under the age of 18 must have a parent present to sign paperwork and then remain present in the building during the session.

FREQUENTLY ASKED QUESTIONS